Wednesday, 16 November 2011

Client Care

Last Friday (which was 11/11/11!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!) I had my second supervision review with my supervisor. It went well. She is very good at allaying any fears I may have. It seems I have done a pretty good job so far. Apparently other people in the department have caught wind of the fact that I have covered my supervisor's case load while she was away, as well as LEX's case load which she was away, and now they want me to do the same for them. That's flattering, I guess, but it does sort of feel like I'm a dog everybody wants to pet! Except that petting me somehow gets their work done.

Anyway, yes... it's definitely a good thing. It's better than nobody wanting to give me work on the basis that I'll screw it up.

So, I'm trying to think of what happened lately that was out of the ordinary. Hm. Not that much that I can say on here without incurring a breach of confidentiality lawsuit! But I've had a lot of client contact lately - interviews and such.

Today I had my first client interview flying solo (i.e. on my own). It's also my first ever case! The interview went fine, but the case is less than great. I guess I can't go into much detail because I'm getting paranoid (even though I have a total readership of about 3). Basically I could have got a better case. I highly doubt this one is going to go anywhere, but I will try my best of course.

Clients are funny old things. They really do come in all shapes and sizes and with a whole host of different mentalities. Hardly a surprise, I suppose, given that everybody in the world is a potential personal injury claimant (except people Denmark where nobody gets hurt, and people in North Korea where nobody gets compensation). I might like to do a more extensive article on the common client stereotypes after a few more months.

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